It won’t be long before Restaurant proprietors embrace the reality that incorporating handhelds into their operations puts their business at a severe disadvantage. Can the traditional restaurant owner continue to disavow the competitive advantage gained by their technology savvy competitors? Adoption of any new technology in the Hospitality industry has always been slow to embrace, however, that will be overcome when the industry realizes that handhelds are good for business. How can they not? Handhelds increase productivity, reduce labor cost while attracting and keeping quality servers, eliminate mistakes, and fulfill the primary mission of building customer satisfaction. Soon, restaurant proprietors all over North America will come to the realization and ask, “Why did we wait so long?”